Frequently Asked Questions

This FAQ answers the most common support questions we receive.

BitDesk

How many licenses do I need to use BitDesk in a team environment?

BitDesk is required to be installed at a single workstation. Therefore, you only need a single license to use BitDesk within your team, regardless of the number of team members or contacts.

Team members interact with BitDesk via e-mail and Web Export.

If you bought BitDesk for personal use, you can easily scale to a team environment, at no additional cost, by adding contacts using the Contacts pane.

TwinText

Collapsible TOC and Index show contents in the same frame

When the Collapsible index is used, a click on the active Table of Contents or Index will display the pertaining topic in the same HTML frame. This only applies to HTML; HTML Help (.chm) output is not impacted.

This issue only occurs after installing security update 896358 (Windows). Please see resolution published by Microsoft (Article ID: 896905).